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M.C. Dean, Inc. · 1 day ago

Tech Specialist 1 - Tysons, VA (Hybrid)

McLean, VA

Full-time

Hybrid

Senior Level

6+ years exp

M.C. Dean is a leader in Building Intelligence, specializing in cyber-physical solutions for critical facilities and infrastructure. They are seeking a detail-oriented Tech Specialist to provide Tier 1-2 technical support for Electronic Security Systems, ensuring reliability and functionality for end users and field technicians.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware

Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning

Monitor system health dashboards and alerts to identify and escalate system failures or performance issues

Assist with user account creation, badge activation, permissions changes, and access level assignments

Support field technicians by providing remote diagnostics, log reviews, and configuration assistance

Document all support activities, resolutions, and system changes in the ticketing system

Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response

Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms

Assist with routine system maintenance tasks, firmware updates, and configuration backups

Contribute to the development of SOPs, troubleshooting guides, and training materials

Qualification

Electronic Security SystemsAccess Control SystemsVideo Management SystemsBasic Networking ConceptsTechnical Support ExperienceTicket ManagementTeam CoordinationCommunication SkillsCustomer-Focused MindsetDocumentation SkillsProblem-Solving Skills

Required

6 years of experience in helpdesk, technical support, or security systems support

Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar)

Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision)

Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs)

Ability to diagnose hardware and software issues across ESS components

Strong communication skills and customer‑focused mindset

Ability to manage multiple tickets and prioritize effectively

Ability to obtain clearance at Public Trust level

Requires 6 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems

6+ years of experience with a High School Diploma or 4+ years of experience with an Associate's

Requires reliable attendance at customer site during work hours required by customer

Preferred

Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator

CCST certification, Security+ certification