Growth Acceleration Partners · 2 days ago
Strategic/Key Account Executive - North America (Remote)
United States
Full-time
Remote
Senior LevelGrowth Acceleration Partners (GAP) is a consulting and technology services company that provides custom software, data engineering, and AI and Agentic transformation solutions for clients. They are seeking an experienced Key Account Executive to own and grow a portfolio of strategic accounts, expanding revenue while ensuring client satisfaction and profitability.
Enterprise SoftwareMobile AppsOutsourcingSoftwareWeb Apps
Responsibilities
Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders
Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services
Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions
Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets
Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones
Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps
Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue
Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation
Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions
Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership
Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality
Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment
Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives
Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed
Qualification
Required
Proven track record of growing existing strategic enterprise accounts through upsell, cross-sell, and expansion within IT professional services (custom software development, data engineering, cloud services)
Deep commercial experience in IT services or nearshore software development
Comfort engaging executive stakeholders
Ability to build and maintain strong, customer-centric relationships
Experience leading commercial negotiations, renewals and expansions with client procurement and executive leadership
Ability to partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery
Experience collaborating with new business sales to transition wins into long-term key accounts
Ability to identify, validate and develop new opportunities within client organizations
Experience capturing lessons learned and feeding them back into offerings, playbooks and Centers of Excellence
Ability to generate referenceable customer success stories, testimonials and referrals
Experience forecasting and tracking key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization
Ability to prepare and present executive-ready account plans and QBR/MBR materials
Experience initiating and leading recurring business reviews with client and GAP stakeholders
Commitment to modeling GAP's values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed
Benefits
Comprehensive onboarding and ongoing enablement to quickly ramp into GAP’s offerings, delivery model and target industries.
Competitive, performance-based compensation, with benefits, paid time off, flexible work arrangements and people-centric policies.
A modern, transparent culture that emphasizes trust, accountability, and continuous learning, supported by strong leadership and clear values.
Company
Growth Acceleration Partners
The leading software development company that partners with growth and enterprise clients to develop custom mobile and web applications.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joyce Durst
CEO/Co-Founder - Entrepreneur | Women Leadership | Software Technology Executive
Paul Brownell
Chief Technology Officer
Recent News
2025-12-11
Company data provided by crunchbase