Apply on Employer Site

Health Connect America · 19 hours ago

Director of Foster Care Operations

US-

Full-time

Onsite

Director/Executive

6+ years exp

Health Connect America is a leader in providing mental and behavioral health services to children, families, and adults across the nation. The Director of Foster Care Operations is responsible for overseeing operational leadership, ensuring compliance, and managing financial performance within a designated region, while also supporting the Vice President of Operations in strategic execution and service delivery optimization.

Health Care

Responsibilities

Oversee all operational functions within the designated region, ensuring efficiency, consistency, and compliance

Implement statewide and regional policies to support service delivery, client outcomes, and company growth

Ensure compliance with all payer, state, and accreditation (COA) standards, overseeing quality assurance measures

Monitor caseload distribution, service capacity, and staffing efficiency in collaboration with Program Directors (PDs)

Develop and manage regional budgets, ensuring fiscal sustainability and cost-effectiveness

Oversee financial performance, including billing accuracy, revenue growth strategies, and cost controls

Track Key Performance Indicators (KPIs) for service utilization, staff productivity, and operational efficiency

Work closely with finance teams to ensure regional financial performance meets company objectives

Directly supervise Program Directors (PDs), providing mentorship and strategic guidance

Ensure PDs are effectively managing program services, staffing needs, and administrative operations

Collaborate with corporate teams (HR, Finance, Compliance, IT, Training & Clinical Development) to align operational processes

Champion employee engagement, retention, and leadership development initiatives

Establish and maintain strong relationships with state agencies, regulatory bodies, and funding sources

Represent the organization in regional partnerships, advocacy efforts, and community engagement initiatives

Serve as the primary point of contact for state-level contract negotiations and service expansions

Identify operational risks, develop mitigation strategies, and ensure crisis management protocols are in place

Oversee emergency preparedness plans and ensure regional teams are equipped to respond effectively

Partner with compliance teams to conduct internal audits and resolve any operational deficiencies

Qualification

Operational LeadershipFinancial ManagementCompliance OversightTeam DevelopmentStakeholder EngagementCrisis ManagementBudget ManagementCommunity EngagementRisk ManagementEmployee EngagementQuality AssuranceRegulatory CompliancePerformance MetricsLeadership SkillsMentorship

Required

A Bachelor's Degree in a relevant human services discipline, such as Social Work, Psychology, or Sociology, is a mandatory qualification

A minimum of 5 years of experience in a community-based setting, including at least 6 years in a supervisory role that demonstrates significant leadership skills, is required

For Therapeutic Foster Care programs in Tennessee, a Master's Degree in Social Work or a behavioral health-related field is required