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Pramata · 2 days ago

Contract AI Solution Architect

United States

Full-time, Contract

Remote

Senior Level

5+ years exp

Pramata is leading the way in enterprise-grade contract AI, and they are seeking a dynamic and skilled Solution Architect to join their Customer Success team. This role involves driving customer value realization and designing transformative AI solutions to address C-level problems, ensuring successful adoption and ongoing value delivery of their Contract AI platform.

AnalyticsCloud ComputingCRMInformation TechnologySoftware

Growth Opportunities

Responsibilities

Solution Evolution: Continuously assess customer needs and business challenges post-implementation, designing evolutionary improvements to their Contract AI solutions. Write effective documentation and clearly communicate optimization opportunities both internally and to customer stakeholders

Hands-on Customer Workshops: Design and facilitate interactive workshops (on-site and virtual) where customers work directly with the platform to solve real business challenges. Lead working sessions that combine training, solution design, and immediate value creation. Guide cross-functional teams through exercises that demonstrate AI capabilities while building their confidence and expertise

AI Agent Design & Optimization: Design, build, and optimize AI agents for customer environments. Configure advanced prompt engineering solutions, train customers on platform capabilities, and continuously refine agent performance based on usage patterns and feedback. Ensure customers are leveraging the full power of our Generative AI capabilities

Customer Education & Enablement: Become the expert on how our Contract AI platform works within each customer's unique environment. Train power users, create custom documentation, and develop best practices specific to their use cases. Know how to effectively guide customers toward high-value configurations while managing complexity

Success Metrics & Value Tracking: Partner with Customer Success Managers to establish and track success metrics. Build value realization dashboards and regularly communicate impact stories that demonstrate contract AI's contribution to drive revenue, reducing costs, and ensuring compliance

Product Advocacy: Serve as the voice of the customer to our product team. Document enhancement requests, participate in product roadmap discussions, and beta test new AI capabilities. Train internal teams on customer use cases and success patterns

Qualification

Generative AIAI Agent DevelopmentSolution ArchitecturePrompt EngineeringContracts ExpertiseChallenger ConsultingStorytelling with DataExecutive CommunicationChange ManagementProblem SolvingDetail OrientedIntegrity

Required

Self-driven learner who loves untangling complex problems and staying current with Generative AI advancements

Able to respectfully challenge customer thinking and guide them toward transformative solutions rather than incremental improvements

Ability to craft compelling narratives around value realization, using data and metrics to demonstrate impact to executive audiences

Excellence at understanding complex business challenges and architecting creative solutions

Proven ability to build relationships with and present to General Counsels, CFOs, CIOs, and Revenue Leaders at mid-market to enterprise organizations

Managing multiple complex customer engagements simultaneously while maintaining detailed documentation and hitting all success milestones

Understanding of organizational change dynamics and ability to drive adoption across legal, procurement, finance, and sales teams

Commitment to customer success over everything else, with confidence to set realistic expectations and navigate challenging situations transparently

5+ years of experience in solution architecture, technical consulting, or customer success roles, preferably in SaaS environments

Proven experience designing and implementing SaaS solutions

Basic understanding of technical concepts like APIs, integrations, data models, and enterprise architecture

Experience leading workshops and technical discussions with diverse stakeholder groups

Track record of driving measurable business value and ROI for customers

Excellent presentation and interpersonal communication skills

Ability to work autonomously in a fully remote environment

Willingness to travel up to 20% for customer workshops and strategic sessions

Preferred

Basic understanding of how contracts work, how they're managed in organizations, and the pain points in traditional contract lifecycle management

Experience in prompt engineering, AI agent development, and understanding of Large Language Models. Comfortable experimenting with and optimizing AI solutions

Bachelor's degree preferred

Experience with contracts in procurement, finance, legal operations, or consulting capacity a plus

Hands-on experience with Generative AI, including prompt engineering and/or agent development a plus

Consulting experience, Law degree, Paralegal, or Legal Ops experience a plus