Utica National Insurance Group · 17 hours ago
Claims Training & Performance Consultant - Property
New Hartford, New York, United States
Full-time
Onsite
Mid, Senior Level
$103K/yr - $136K/yr
4+ years expUtica National Insurance Group is a nationally recognized property & casualty insurance carrier with a commitment to employee security and respect. The Claims Training & Performance Consultant role focuses on developing and delivering training programs for claims procedures within the Property line of business, ensuring compliance and optimizing claims handling quality.
Insurance
Responsibilities
Design, develop and deliver claims technical and system training programs for current and new employees based on individual skill levels. Coordinate and deliver training in areas of Utica specific procedures and systems
Develop a claims training and delivery strategy to achieve optimal claims performance, maximize speed to proficiency and increase claims retention. Utilize appropriate learning methodologies and technology to design and deliver training to claim staff
Confer with Director of Claims Process & Learning, LOB leaders, and the Chief Claims Officer to identify claims improvement opportunity trends and implement training responsive to the trends
Develop and maintain reference material to support claims specialist performance, including development and maintenance of claims procedures, manuals, and job aids. Evaluate and work to deliver reference materials in manners in which they will be most impactful for the claims teams
Act as a claims education coordinator for all new claims initiatives including introduction of new loss or cost containment programs, claims technology, regulatory changes, emerging claim trends or corporate initiatives
Will work in tandem with the leadership team and the learning department to ensure skill development of claims personnel positioning them for professional development within the claims department
Ensures that the Claims COE’s strategies are supported with the necessary resource documents and training
Assists leadership in skills assessments and other performance intensive reviews, as needed
Performs other duties as assigned
Conforms with all corporate policies and procedures
Qualification
Required
4-7 years' demonstrated knowledge and experience in multi-line claim handling required
Preferred
Bachelor's Degree preferred or equivalent business experience
4-7 years' supervisory, training or learning experience preferred
Benefits
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Company
Utica National Insurance Group
Utica National Insurance Group is a Top 100, nationally recognized insurer providing personal and commercial insurance products and services, with the second-largest errors and omissions business in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kristen Martin
President and Chief Operating Officer
John Eckmair
Senior Vice President, Chief Underwriting Officer
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