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Agentis Longevity · 22 hours ago

Front Desk Coordinator

Des Moines, IA

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Agentis Longevity is pioneering care in hormone optimization therapy and other longevity-centric treatments. As a Front Desk Administrator, you will create a welcoming environment, manage patient flow, and support clinic operations to enhance patient experience.

Health CareMedicalNutrition

Hiring Manager

Charlie Wagner

Responsibilities

Greet patients warmly and professionally, ensuring a welcoming first impression

Manage patient check-in and check-out processes with accuracy and efficiency

Answer phones, texts, and emails promptly, directing inquiries appropriately

Maintain a calm, confident, and supportive presence in a fast-paced clinic environment

Schedule, confirm, and manage appointments to optimize clinic flow and provider availability in partnership with the Longevity Guides at the Agentis support office, who handle initial outreach and scheduling

Collect and verify patient information, consents, and documentation

Process payments, memberships, and packages in coordination with the Longevity Guide

Maintain accurate patient records within the practice management system

Support providers and clinical staff by ensuring rooms, schedules, and patient flow are prepared and aligned

Communicate patient needs, delays, or concerns to the appropriate team members

Assist with inventory tracking, office supplies, and general clinic organization

Partner with the Longevity Guide to ensure smooth handoffs and continuity of care

Uphold Agentis and Mantality brand standards in appearance, communication, and service

Share basic information on services, promotions, and next steps when appropriate

Encourage patient feedback and assist with reviews, referrals, and loyalty initiatives as directed

Qualification

Customer serviceScheduling systemsOrganizational skillsInterpersonal communicationHealthcare experiencePractice management softwarePatient-first mindsetInterest in wellness