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First Due · 2 days ago

Director of Contract Operations

United States

Full-time

Remote

Director/Executive

8+ years exp

First Due is a public safety SaaS company serving government and public sector customers. The Director of Contract Operations will own the end-to-end contract lifecycle, ensuring contracts are accurate, compliant, and executed efficiently while collaborating with various departments to drive revenue and operational excellence.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service

No H1B

U.S. Citizen Only

Responsibilities

Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists

Develop and maintain standardized contract templates, pricing schedules, and legal playbooks

Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals

Oversee contract execution processes, including signature workflows and record retention

Manage contracts across federal, state, local and private-sector government customers

Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids)

Oversee contract compliance with applicable regulations

Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms

Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability

Review and approve non-standard contract terms, pricing exceptions, and discounting requests

Support enterprise and complex deals, including multi-year agreements and large deployments

Provide guidance to Sales on contracting requirements and deal structuring

Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells

Ensure contract data accuracy to support billing, revenue recognition, and forecasting

Reduce friction and cycle time for renewals and expansions

Own and optimize contract operations processes, policies, and documentation

Lead implementation and ongoing management of contract lifecycle management (CLM) tools

Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance

Scale contract operations to support company growth

Lead and develop a contracts or deal desk team (as applicable)

Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success

Educate internal stakeholders on contracting best practices and compliance requirements

Qualification

Contract Lifecycle ManagementPublic Sector ContractingCLM Systems ManagementComplex Deal SupportRisk ManagementPeople ManagementAttention to DetailCross-Functional Collaboration