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AppWork · 2 days ago

Client Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

AppWork is a company that modernizes maintenance operations through a user-friendly PropTech platform. They are seeking a Client Support Specialist to deliver exceptional client experiences by providing support, troubleshooting issues, and ensuring smooth system setups and configurations.

Building MaintenanceCommercial Real EstateFacility ManagementProperty ManagementPropTechReal EstateRental PropertySoftware

Responsibilities

Handle all types of client support tickets, aiming to respond within a 2-hour SLA and escalating issues when appropriate

Investigate, troubleshoot, and resolve issues, recognizing that some cases require deeper analysis and follow-up

Join client calls as needed to provide live support and serve as a support liaison (“Charlie”) when required

Assist with check-in calls when other team members are unavailable

Manage shared email inbox coverage during team member absences to ensure continuity of support

Complete full system setups for new clients, including configuration, testing, and support during trainings to ensure a smooth rollout

Set up and manage recurring inspections for clients

Create, update, and maintain inspection templates based on client needs

Ensure existing clients are kept up to date with system changes, enhancements, or required updates

Assist with updating make-ready boards, including adding, removing, or modifying columns

Support clients with Engrain maps as needed

Perform audits to identify missing data, configurations, or setup items and address them accordingly

Ensure coin winners or incentive recipients are contacted in a timely manner

Assist with audits or internal checks as requested

Remain flexible and available to learn new tools, processes, or workflows to support the team wherever needed

Handle last-minute or unexpected requests that may arise, maintaining a positive and solution-oriented approach

Qualification

Property management experienceMaintenance workflows knowledgeAnalytical skillsClient support experienceProblem-solving skillsTask managementWillingness to learnClient training experienceCommunicationAttention to detail