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SAS Retail Services · 22 hours ago

SAS Director Retail Operations

Full-time

Onsite

Director/Executive

8+ years exp

SAS Retail Services is one of North America’s leading business solutions providers, and they are seeking a Director of Retail Operations. The role involves executing the operational strategy, overseeing Business Unit P&L, and driving accountability within back-office teams to ensure alignment with business performance goals.

ConsumerE-Commerce PlatformsRetail

Responsibilities

Participating in and contributing to all growth components of assigned division including merger and acquisition diligence, business development opportunities, cross team collaboration opportunities and product development

Research, validate and optimize operations data from due diligence during mergers and acquisitions

Create business development materials and identify opportunities across clients

Contribute to the development of new products within the division including project management, design and product testing

Manage annual planning cycles and annual planning meetings to align with growth objectives

Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline

Lead contract management and establish asset management capabilities within teams

Provide monthly support to teams through forecast and client invoicing processes

Serve as liaison between division teams and back-office functions

Build processes and infrastructure to enable scalable, measurable and profitable growth

Set expectations and interface closely with stakeholders on performance against execution goals

Lead, track and manage a monthly performance scorecard for each team

Capture and manage data for teams related to forecasting, financial actuals, employee retention, revenue per employee, year-over-year financials, operational trends and customer satisfaction

Adjust and optimize service quality to maximize one-to-one consumer interactions

Collaborate with business leaders across departments to identify process gaps and best practices in operational support to improve overall performance

Qualification

Retail Operations ManagementStrategic PlanningBudgetingForecastingBusiness DevelopmentProject ManagementTeam LeadershipCommunication SkillsProblem-Solving SkillsOrganizational SkillsInterpersonal Skills

Required

Bachelor's degree

8–10 years' experience in relevant field

Expert level influencing skills with ability to manage internal and external boundaries, set expectations and build alignment at varying management levels and client interfaces

Expert level execution skills to coordinate expectations into measurable business results

Expert level credibility skills with ability to link relationships, processes and business methodologies with cost-saving activities

Excellent strategic thinking and process development skills

Excellent organizational and problem-solving skills

Excellent communication skills, both written and verbal

Ability to effectively handle multiple tasks and projects simultaneously in a complex environment

Team player with strong interpersonal skills

Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Ability to perform the essential functions of the job in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas

Ability to engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration