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NEOGOV · 1 day ago

Consolidated Veteran Services Representative (CVSR): WorkSource Columbia Basin

Benton County – Kennewick, WA

Full-time

Onsite

Mid, Senior Level

$57K/yr - $77K/yr

4+ years exp

NEOGOV is seeking a Consolidated Veteran Services Representative (CVSR) to advocate for veterans and help them overcome barriers to employment. This role involves case management, community outreach, and building partnerships with employers to facilitate job opportunities for veterans and eligible spouses.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Develop and maintain partnerships with businesses, federal contractors, WorkSource teams, VA programs, apprenticeship sponsors, Veteran Service Organizations, educational institutions, and other community partners; represent WorkSource at events and meetings; proactively promote veteran hiring and employment needs

Advocate for Priority of Service for veterans across internal programs (WIOA, Trade Adjustment Assistance) and train staff partners on Priority of Service requirements

Job development and employer engagement: identify employer workforce needs, conduct business needs assessments, contact potential employers, develop and monitor on-the-job training or apprenticeship agreements, and refer qualified veterans to job openings

Individual intake and customer-centered planning: conduct interviews and assessments to determine veterans’ interests, skills, barriers, and service options; develop Individual Employment Service Plans and Reemployment Services Summaries in accordance with Title 38

Intensive case management for veterans with barriers using the DVOP model: perform detailed assessments, set short- and long-term goals, coordinate referrals to training and supportive services, administer and interpret skills and aptitude assessments, and guide veterans through training and credentialing

Deliver orientations, workshops, hiring events, and job fairs: design themes and marketing, coordinate logistics, recruit employers, and facilitate veteran-focused events that connect job seekers to opportunities

Manage employer-veteran matching and referrals: screen resumes and applications, arrange employer interviews and appointments, follow up with employers, and support placement and retention activities

Records and data management: maintain timely and accurate case notes, service plans, IPPs, staff expenditures, and exit outcomes; enter and update information in required data systems (WIT and other systems)

Ongoing communication and responsiveness: provide timely customer service by phone, email, and in person; respond to partner requests and coordinate services across agencies

Caseload contact standards: maintain regular contact with VR&E and DVOP customers (at least once every 14 days), document touch points, and ensure caseload documentation meets program requirements

Qualification

Veteran Employment AdvocacyEmployer OutreachCase ManagementWorkforce DevelopmentPublic EngagementReferral CoordinationPerformance EvaluationConflict Resolution

Required

One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency

A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience, which includes one year experience as a designated lead worker

A combination of education and/or relevant experience totaling eight (8) years

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Veteran Employment Advocacy Expertise: Ability to promote veteran hiring initiatives

Employer Outreach Skills: Proficiency in engaging businesses to support workforce programs

Performance Evaluation Skills: Proficiency in tracking service effectiveness

Conflict Resolution Skills: Proficiency in resolving customer concerns

Workforce Service Facilitation Expertise: Ability to match job seekers with employment programs

Referral Coordination Skills: Proficiency in directing job seekers to appropriate training opportunities

Employer Outreach and Business Needs Assessment Expertise: Ability to connect job seekers with employment opportunities

Public Engagement and Outreach Expertise: Ability to represent workforce programs in the community

Preferred

Selective preference will be accorded to Veterans with first priority given to qualified service-connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5)

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.