Customer Success Manager jobs in United States
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Technosylva · 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Technosylva is a global leader in wildfire and extreme weather risk mitigation software, seeking a highly motivated Customer Success Manager. This role is responsible for ensuring successful adoption, engagement, and retention of customers while serving as a key liaison between customers and internal teams.

ConsultingEnvironmental ConsultingSoftware

Responsibilities

Relationship Management: Build strong, lasting relationships with customers by actively engaging with them throughout their journey. Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs
Product Expertise: Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather. Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI
Customer Onboarding: Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS. Working closely with customers to understand their needs, goals, and desired outcomes
Customer Training: Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes
Issue Resolution: Serve as the primary point of contact for customer inquiries, issues, and escalations. Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions
Data Analysis: Utilize customer data and metrics to identify usage trends and potential areas for improvement. Provide data-driven insights and recommendations to help customers optimize their experience with our solutions
Renewal and Expansion: Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers. Identify opportunities for upselling and expansion based on customer engagement and needs
Feedback and Collaboration: Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap

Qualification

Customer Success experienceTechnical aptitudeData-driven mindsetCRM software proficiencyIndustry experienceCommunication skillsProblem-solving skillsOrganizational skillsInterpersonal skillsSelf-motivated

Required

Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry
Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers
Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude
Technical aptitude and the ability to understand and explain complex tech solutions
Data-driven mindset, comfortable using data and metrics to drive customer engagement and success
Proficiency in using Customer Relationship Management (CRM) software
Self-motivated and able to work independently, as well as collaborate effectively within cross-functional teams
Strong organizational skills and the ability to manage multiple customer relationships simultaneously

Preferred

Background in SaaS-based risk management, geospatial analytics, or emergency response technology is a plus
Familiarity with geospatial data (GIS), and predictive modeling—especially as they relate to risk assessment
Ability to quickly learn and articulate the value of fire behavior modeling, meteorological data, and risk analytics tools

Company

Technosylva

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Technosylva provides GIS-based solutions for wildland fire protection planning, analysis, modeling, and operational response.
dateFounded in 1997
location
Bellevue, Washington, USA
people-size51-200 employees
web-link
https://technosylva.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
General AtlanticTA Associates
2024-11-21Private Equity
2022-08-15Private Equity

Leadership Team

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Bryan Spear
Chief Executive Officer
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Joaquin Ramirez Cisneros
President and Chief Technology Officer
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Recent News

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2025-09-23
Company data provided by crunchbase