LanceSoft, Inc. ยท 22 hours ago
Desktop Support Specialist
Austin, TX
Contract
Onsite
New Grad, Entry Level
$30/hr - $35/hrLanceSoft, Inc. is seeking a Desktop Support Specialist to assist with client laptops and desktops. The role involves hands-on experience with Windows OS, debugging, and creating OS images, along with troubleshooting and hardware management.
Information Technology
Hiring Manager
Nikunj Adwani
Responsibilities
Candidate will be responsible to install device images on all selfhost devices (10-150 units)
Communicate/interface with Windows OS team and identify and retrieve the early builds of Windows OS as a base
Communicate with platform software leads and identify collection of drivers, BIOS and applications that need to be added to device image
Use tools like DISM and WinPE to create and manipulate custom OS images
Understand how to manage and extract the Windows Driver Store to migrate and install drivers
Generate basic scripts in PowerShell
Understand diskpart and storage device provisioning
Download and run MS ADK for testing
Run Suspend to test sleep, hibernate and reboot cycles
Run ad hoc testing to reproduce failure scenarios
Prep devices for demos (special HW configurations, SW and test loads)
Run around Austin campus troubleshooting, delivering and replacing test devices
Assemble computers, power supplies, memory, processors and other components and get device running
Read and follow CRB Guides to flash basic firmware to get CRBs working
Learn/know how to use dediprog to flash SPI components
Qualification
Required
Hands-on experience in DISM, WinPE, scripting, creating OS images
Experience working in a lab environment setting up laptops and systems
Ability to perform BIOS/FW/driver updates
Experience running test plans (video/audio/network/USB) and issue troubleshooting
Ability to install device images on all selfhost devices (10-150 units)
Ability to communicate/interface with Windows OS team
Ability to identify and retrieve early builds of Windows OS
Ability to communicate with platform software leads
Ability to identify collection of drivers, BIOS and applications for device image
Ability to use tools like DISM and WinPE to create and manipulate custom OS images
Understanding of managing and extracting the Windows Driver Store
Ability to generate basic scripts in PowerShell
Understanding of diskpart and storage device provisioning
Ability to download and run MS ADK for testing
Ability to run Suspend to test sleep, hibernate and reboot cycles
Ability to run ad hoc testing to reproduce failure scenarios
Ability to prep devices for demos with special HW configurations, SW and test loads
Ability to troubleshoot, deliver and replace test devices
Ability to assemble computers, power supplies, memory, processors and other components
Ability to read and follow CRB Guides to flash basic firmware
Ability to learn/know how to use dediprog to flash SPI components
Preferred
AI knowledge
Bachelor's degree in engineering
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase