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Roche Bros. Supermarkets · 22 hours ago

E-Commerce Manager

Easton

Full-time

Onsite

Mid Level

$24.30/hr - $31.60/hr

Roche Bros. Supermarkets is seeking an E-Commerce Manager to oversee their e-commerce department. The role involves planning, organizing, and leading the team to ensure high performance and customer satisfaction.

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Responsibilities

To effectively plan, organize, lead, coordinate, and optimize the materials and human resources in the department

Oversee the entire e-commerce department

The manager’s responsibilities encompass the drivers and pickers daily performance, direction and productivity while maintaining great customer service

Provide an open door atmosphere conducive to high associate morale and excellent customer service

Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO)

Go out of your way to satisfy any request for assistance

Give the best advice anywhere

Commit to the “Golden Rule” and work with other associates to build a strong e-commerce team

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner

Ensure the department achieves the standards of performance as outlined in the work and merchandising plan

Possess good communication skills and the ability to conduct and facilitate department meetings

Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives

Ensure fair and consistent treatment in administering discipline to promote high associate morale

Confront problems positively and directly, and use counseling sessions properly when necessary

Communicate needs and problems to the store manager and cooperate with store manager and department specialists to optimize the picking and delivery system and ensure that orders requests are fulfilled

Effectively handle and rectify all customer complaints regarding online orders and deliveries

Ensure that all customer orders are correctly charged, refunded and/or credited

Effectively communicate with customers regarding out of stocks, substitutions, pick-up, and delivery schedule changes

Motivate associates by consistently praising, recognizing and involving

Devote proper time and attention to training

Guarantee a trained picking and delivery team by following through on training programs and conducting fair and regular performance reviews

Return to store manager on time

Individual successful completion of the passbook training within 60 days of entering the department

Achieve and maintain department’s standards in cooperation with store manager (such as gross profit, presentation, etc.)

Responsible for department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department

Responsible for the department working efficiently and at an acceptable pace

Effectively control proper storage and shipping of orders limiting shrink and damaged goods

Guarantee outstanding product quality and timely service through cooperation with store manager; assure that each item is picked, stored and delivered without compromise of Roche Bros. high standards

Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping

Control supply costs and maintain accurate and useful records

Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry)

Plan work schedules and breaks for pickers and drivers; achieve payroll consistently by scheduling within budget

Schedule effectively to maintain picking standards and delivery constraints

Maintain a clean and organized area by enforcing proper cleaning procedures and exceptional housekeeping procedures and standards

Practice proper sanitation procedures living by the “Cleaner’s Creed”

Oversee equipment coordination, cleaning and storage, follow proper hand washing, and food storage

Maintain a neat personal appearance including proper uniform and dress code

Exercise proper safety practices when lifting or moving product or using equipment

Minimize expenses without compromising conditions or customer service level (controlling payroll and supply costs)

Responsible for maintaining all e-commerce equipment in proper working order and condition, including delivery vehicles, cell phones, and GPS systems

Verify price checks for customers as needed

Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement

Other duties assigned by management

Qualification

E-Commerce ManagementTeam LeadershipCustomer ServiceTrainingDevelopmentCommunication SkillsOrganizational SkillsProblem SolvingTime Management

Required

Must be 18 years of age with High School diploma or equivalent

Complete training in the E-Commerce department

Must be a leader and a teacher; able to develop associates to their fullest potential; able to accomplish various goals through others

Must be organized, self-confident, and committed to excellence

Ability to display initiative and work with limited supervision

Must be able to read, write, speak, and understand English, with the ability to follow instructions

Ability to work a scheduled based on the business needs of the store location

Authorized to work within the U.S