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Mariner Finance · 1 day ago

Consumer Loan Specialist

Decatur, IL

Full-time

Onsite

Entry Level

1+ years exp

Mariner Finance is a company specializing in consumer finance, and they are seeking a Consumer Loan Specialist to support branch operations. The role involves handling customer support calls, managing sales and collection calls, and processing loan applications while achieving sales goals and ensuring compliance with consumer laws.

FinanceFinancial Services

Responsibilities

Handles inbound customer support calls

Manages outbound sales and collection calls

Contacts customers with past due balances to offer possible solutions and resolve delinquency

Completes full-cycle credit loan application process

Analyzes credit and financial information for current and potential customers

Consistently achieves monthly sales goals related to company products and services

Learns Federal, State, and Local Application Consumer laws to ensure compliant actions

Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service

Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products

Process credit loan applications. Analyze credit & financial information for current and potential customers

Proactively contact customers with past due balances to offer possible solutions and resolve delinquency

Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services

Learn Federal, State, and Local Application Consumer laws to ensure compliant actions

Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service

Qualification

Sales experienceConsumer finance knowledgeCommunication skillsMicrosoft OfficeProblem-solving skillsCash handling experienceBilingual (Spanish/English)Interpersonal skills

Required

1+ years of experience in a sales position

High school diploma or equivalent

Highly motivated individual with an interest in the consumer finance industry

Capable of creating and sustaining individual sales goals

Excellent written and verbal communication skills

Ability to use various technologies and learn new programs

Complete functions in a timely manner while maintaining accuracy

Must be able to obtain any essential licenses required by the state

Minimum of one (1) year of experience in a customer service or sales position

Reliable transportation required

Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel

Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs

Ability to complete essential duties/functions in a timely, accurate manner

Demonstrated problem-solving skills and interpersonal skills in demanding situations

Must obtain applicable, required licenses to sell insurance products offered to customers by the branch

Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Preferred

Cash Handling, selling and/or collecting experience

Some college coursework

Bilingual fluency in Spanish/English

Benefits

Health, dental, and vision insurance.

401k and company matching.

11 public holidays and 15 days PTO.

Education assistance program.

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA

Vision Insurance

Dental Insurance

Company-paid Basic Life, Long-Term Disability, and AD&D Insurance

Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance

401(k) and Company Matching Contributions

Paid Time Off - full-time employees may accrue a minimum of 120 hours per year

11 Paid Holidays

FMLA

Employee Assistance Program (EAP)

Paid Parental Leave

Referral Incentives

Education Assistance Program

Complimentary FIMC Membership Plan

Access to industry-specific training programs

Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.