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Spruce Power · 2 days ago

Asset Operations Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

Spruce Power is focused on managing residential solar asset performance. The Asset Operations Manager is responsible for overseeing asset operations, ensuring high operational performance, and managing a team for effective maintenance and repair activities.

AutomotiveClean EnergyCleanTechElectronics

Responsibilities

Ensure high fleet operational performance, efficient troubleshooting and maintenance activities, and an overall positive homeowner experience with field activities

Oversee work order dispatch activities with 3rd party maintenance service providers, ensuring quality responses, and prompt resolutions of all field service requests

Generate regular reporting/tracking of key performance indicators for the serviced portfolios to be used by management to inform decisions and track performance of team members

Identify, qualify, and develop relationship with independent service providers across the United States and negotiate service agreements to support underlying work

Record and maintain logs of service requests, work or services performed, invoices, and other dispatch information in asset management system (Salesforce/SiteTracker)

Review, record and approve partner invoices and manage 50+ vendors to resolve invoice discrepancies

Develop and prioritize business requirements and project plans to make forward progress on company’s strategic goals

Support internal Field Operations Technicians by providing clear work direction, technical guidance, and escalation support to ensure efficient, safe, and high-quality field execution

Build necessary reports and dashboards via Excel and SiteTracker; interpret data and reports to provide feedback and suggested actions regarding business strategy and data integrity

Lead equipment replacement activities including meter, module and inverter replacements including equipment selection, vendor negotiations and replacement logistics management with partners with focus on safety, cost, and efficiency of replacement strategy

Enforce contractual obligations and service level agreements with install and maintenance partners and measure and manage costs of maintenance activities

Support integration of new solar portfolios into the operating fleet and asset operations processes and systems

Develop and implement new policies, processes and procedures that ensure efficient management of fleet and portfolio performance, and supports homeowner troubleshooting

Train, manage, develop and lead a team of analysts/specialists to carry out day-to-day asset operations activities and serve as primary point of contact for system specific and field related activities

Work closely with Data Analytics Team and leaders across the organization to help organize, develop, prioritize, and complete data projects and reports to provide the company with visibility and actionable data

Qualification

SQL/MySQLPower BIData AnalysisAdvanced MS ExcelSalesforceData VisualizationTeam LeadershipCommunication SkillsProblem Solving

Required

Create and design PowerBI visualization of Dashboards and Scorecards (KPI) for multiple teams such as Asset Operations, Finance, Asset Recovery, and Customer Support Team

Act as Subject Matter Expert for Asset Operations Team on the redesign of reports by gathering and integrating data from complex SQL queries and Salesforce, in order to support Power BI and SSRS reports

Prepare data for integration into Data Warehouse by conducting a combination of manual and automated data sourcing, data cleansing/validating and data consolidation/formatting

Create reports for stakeholders that capture and provide a snapshot of portfolio health and performance, outline areas that are underperforming, actionable items, and logical resolutions that are necessary

Led the integrations of the following portfolio acquisitions

Collaborate and work closely with various data providers (Also Energy, etc.) to fill data gaps and/or design processes to facilitate future data integrations

Run and formulate SQL queries to interpret and analyze data to identify key performance metrics and transform raw data into meaningful, actionable information for the Operations Team to act upon

Provide ad hoc reports to the executive management upon request

Language and tools: SQL/MySQL, Power BI, advanced MS Excel, MS Office suite

Bachelor's degree required

Solar experience required