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HighPoint Digital · 21 hours ago

Content Specialist

Indianapolis, Indiana

Full-time

Onsite

Mid Level

3+ years exp

HighPoint Digital is a growth-oriented firm focused on helping government agencies implement strategic initiatives. The Content Specialist role involves creating and revising content products based on user feedback and regulatory requirements, ensuring accuracy and alignment with guidelines.

AnalyticsBig DataBusiness IntelligenceCloud ManagementData VisualizationDatabaseInformation Technology

Responsibilities

Create, edit, and revise content products related to all lines of business

Assist internal partners to ensure accurate responses are provided to feedback from call center service representatives related to content products

Ensure content products are in alignment with the most current regulatory guidelines and contain accurate terminology

Work effectively with other functions to ensure alignment of products and projects

On a quarterly basis, ensure all contact information for administrative contractors, fiscal intermediaries, and partners is up to date and accurate

Take complex program and technical information and create content products that are easily comprehensible using plain language styles and standards

Ensure all changes and comments received from the client, along with the status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures

Manage and prioritize daily workload to ensure all client deliverables are met on time

Collaborate with other Content team members and internal partners throughout the product development life cycle

Use creativity and problem-solving skills to develop innovative solutions when needed

Qualification

Medicare policy understandingContent creationMicrosoft Office proficiencyProject management principlesData analysis skillsProblem-solving skillsEffective presentation skillsTime management

Required

Ability to understand and explain complicated Medicare and the Marketplace policy in plain language and in an easy-to-understand format

Moderate proficiency in Microsoft Office suite products with a focus on MS Excel and MS Word (5 - 7 years)

Ability to read, analyze, and interpret technical journals, reports, and legal documents

Ability to effectively present information to management, peers, and clients

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to work within established time frames

Ability to carry out instructions furnished in written, oral, or diagram form

Bachelor's degree in related discipline and at least 3 years related experience and/or training; or associate degree with 5 to 7 years equivalent combination of education and experience