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The Dollywood Company · 1 day ago

Merchandise Team Lead - Dollywood's Splash Country - Seasonal

Pigeon Forge, TN

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

The Dollywood Company is a unique destination in the Great Smoky Mountains of East Tennessee, dedicated to creating memorable experiences. They are seeking a Merchandise Team Lead who will manage daily retail operations, ensuring profitability, guest satisfaction, and employee engagement while embodying the company's values.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care

Lead and oversee front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications

Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce

Promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations

Manage operational financial budgets for assigned areas of responsibility

Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover

Work with Merchandise Sr. TL to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed

Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility

Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards

Maintain proper working order of all equipment and regularly inspects equipment reporting deficiencies to Merchandise leadership to ensure equipment is serviced and function as designed in area of responsibility

Follow All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures

Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Qualification

Supervisory experienceRetail experienceCash handlingExcelMerchandise POS systemsCustomer serviceCommunication skillsProblem solvingTeamworkConflict management

Required

Must be 18 years of age

High school diploma or equivalent

Minimum 6 months of demonstrable supervisory experience required

Minimum 6 months retail experience

Driver's License and proof of insurance required

Must be able to successfully complete a background check including motor vehicle

Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible and handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Able to tolerate various temperatures while working outdoors

Able to meet the physical demands of the job

Able to operate/drive a company vehicle with valid driver's license and insurance

Must have manual dexterity necessary to complete all job duties

Able to lift up to 50 lbs

Able to sit and/or stand for long/short periods

Maintain clean and organized sales location and environment

Able to count

Able to learn to operate calculator and cash register/POS system

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods