Prestige Staffing ยท 19 hours ago
Information Technology Support Analyst
St Louis, MO
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expPrestige Staffing is seeking a full-time IT Service Desk Analyst to join their team in St. Louis. This role involves providing first-contact technical support to attorneys and staff, managing support requests, and resolving issues related to various software and devices.
Human ResourcesRecruiting
Responsibilities
Provide first-line technical support via phone, email, chat, and ticketing system for attorneys and staff
Diagnose and resolve issues related to operating systems, software, networking, VPN, printing, and mobile devices
Support legal-specific applications, including iManage, BigHand, Intapp Time, and PDF tools
Document troubleshooting steps and user interactions accurately in the ITSM platform
Prioritize and resolve issues impacting legal deadlines, court filings, and client deliverables
Escalate complex or hardware-related issues to Tier 2 support
Assist with onboarding and basic workstation setup
Collaborate with engineering, infrastructure, and security teams to resolve cross-platform issues
Follow established incident, request, and escalation procedures
Identify recurring issues and escalate patterns for further analysis
Qualification
Required
Working knowledge of Windows 10/11, Office 365, Teams, OneDrive, and basic networking
Familiarity with troubleshooting mobile devices and MFA (Intune, Authenticator, Duo)
1-3 years of IT support experience; legal or professional services environment preferred
Strong critical thinking, professionalism, and excellent communication skills in English
Preferred
Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals
Associate's degree in IT or related field
Benefits
Opportunity to join a dynamic support team
Engaging work on IT service desk operations within a collaborative and inclusive environment
Potential for growth and development in a professional services setting
Company
Prestige Staffing
Prestige Staffing, a nationally recognized staff augmentation specialized in providing candidates to accomplish job openings in may fields.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erich Geise
Regional Director
Kevin Floyd
Partner
Company data provided by crunchbase