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Community Bank, N.A. · 1 day ago

Personal Insurance Client Advisor

Syracuse, NY

Full-time

Onsite

Entry, Mid Level

$22.60/hr - $33.93/hr

1+ years exp

Community Bank, N.A. is dedicated to providing personalized financial services and products. The Personal Insurance Client Advisor will work in a team environment to respond to clients' needs, manage a book of business, and ensure proper asset protection.

BankingFinancial ServicesPersonal FinanceWealth Management

Responsibilities

Client Advisors will handle a book of business by which he/she will build a relationship with each account and take ownership that the activities on the account are settled efficiently and accurately

Assist clients with policy changes, renewals and claims processing

Consistently advise clients on our “value” proposition to take the emphasis away from price exclusively and focus more on having comprehensive coverage

Conduct coverage and exposure reviews with existing clients to inform and advise on the importance of having adequate coverage at the time of a loss. This may include reaching out to clients with adverse development of their loss experience

Call out to new clients within your client assignments within 30-45 days of their new business effective date to make a personal introduction of your name and contact information. During this call, determine if there are any outstanding issues that need to be addressed and confirm the most effective form of communication with the client going forward

Review potential non-renewal issues with management

Discuss with the carrier if eligible for reinstatement or if coverage is to be rewritten

Quote and issue mid-term rewrites as the need arises and exposures change

Review renewal increases over established threshold. Contact incumbent carrier for rate relief options and discuss with insured. If marketing is our only choice, task out to the Placement Specialist team

Contact clients who have cancelled or requested cancellation of their insurance policy to determine the primary reasons for their decision to move their insurance. Establish controls to re-solicit coverage and earn back business. Discuss findings with sales team and management

Communicate directly with insurance company underwriters to resolve outstanding or potential issues in an effort to protect client’s insurability

Document all interactions, including but not limited to clients and Carriers, (phone calls, e-mails, face-to-face meetings, letters, etc.) in company system so that any team member can assist client

Consistently obtain and update client’s primary contact information with the focus being placed on e-mail address and best contact phone number

Advise existing clients on preferred premium payment methods such as EFT, recurring credit card, and paid-in-full

Confirm appropriate tasks have been created in company system to properly service clients. Follow-up on pending activities/tasks until fully completed

Handle Reg. 34 issues and follow-up with DMV to confirm that any potential license/registration suspensions for our clients are resolved as soon as possible. Keep clients informed throughout the entire process

Meet established metrics/expectations for position including, but not limited to, Account Servicing activity, Referral Activity, Call Volume, Attendance, Quality Control Audits

Handle routine service matters when PL Assistants are not available including but not limited to, Carco, insured payments, ID cards, binders, payments, etc

Continually stay informed on important insurance coverage issues

Stay current with primary insurance companies relative to underwriting guidelines, available premium saving credits, technology platforms, etc

Participate in seminars and classes for skills and knowledge development

Perform other duties as required

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualification

Florida 4-40 licenseInsurance experiencePolicy coverage knowledgeCustomer service experienceMenu-driven softwareMicrosoft WordMicrosoft ExcelOrganizational skillsTeamworkIndependent work