DSI · 1 day ago
District Manager
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yr
3+ years expDSI is a company with over 40 years of experience in sales enablement and customized business solutions. They are seeking a passionate District Manager to oversee a team of Retail Support Specialists, driving operational excellence and enhancing customer experiences across national retail locations.
InternetTelecommunicationsWarehousing
Responsibilities
Lead, mentor, and support RSS across multiple national retail locations
Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training
Build a high-performing team culture grounded in empathy, professionalism, and solution-oriented customer support
Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics
Identify skill gaps and develop individualized coaching plans to drive employee growth and performance
Ensure RSS deliver professional, friendly, and accurate support to AT&T customers
Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns
Champion best practices in de-escalation, customer engagement, and technical support
Monitor customer experience trends and deploy corrective coaching or process improvements as needed
Act as the senior AT&T specialist for store leadership across your district
Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards
Guide RSS on building strong relationships with retail staff and third-party labor
Address partner escalations quickly and professionally to preserve trust and operational flow
Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations
Review and validate RSS documentation, system usage, and accuracy of customer account handling
Ensure smooth operational execution—including scheduling, coverage, and workflow efficiency
Analyze performance reports to identify trends, opportunities, and areas for operational improvement
Collaborate with internal teams including customer care, billing, fraud, technical support, workforce management, and escalation teams
Provide feedback to corporate partners on recurring issues, system limitations, or customer pain points
Communicate policy updates, process changes, and performance expectations to your district in a timely and clear manner
Qualification
Required
3+ years of experience leading teams in retail, customer service, or wireless communications
Exceptional coaching, communication, and team-development skills
Strong ability to manage escalated situations with professionalism and composure
Proficiency in navigating multiple systems and analyzing performance data
Highly organized, detail-oriented, and capable of managing operations across several locations
Ability to travel between stores throughout the district as required
Ability to work flexible hours including evenings, weekends, and holidays
Preferred
Previous district or multi-site leadership experience
Background in wireless communications, retail customer service, or technical support
Experience partnering with third-party labor or working within a national retail environment
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
Company
DSI
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space.
201-500 employees
H1B Sponsorship
DSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Alex Likens
Sr. Partner Account Manager
Jacob Piiparinen
Partner Account Manager
Company data provided by crunchbase