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Paschal Air, Plumbing & Electric · 1 day ago

Service Dispatch Coordinator

Springdale, AR

Full-time

Onsite

Mid Level

Paschal Air, Plumbing & Electric is seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations. The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery.

CommercialHeating Ventilation and Air Conditioning (HVAC)Water

Growth Opportunities

Responsibilities

Assign and schedule field service technicians based on availability, skillset, job priority, and location

Track ongoing jobs and technician locations to ensure services are completed efficiently and on time

Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed

Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties

Coordinate with customer service, operations, and parts departments to ensure job readiness and completion

Work with service managers for manpower coverage issues

Monitor schedules and coordinates with customers and technicians

Keeps the Customer Experience Representatives updated with technician availability

Responds to inquiries promptly and accurately, demonstrating strong knowledge and quick decision-making skills

Respond to technician questions in a timely manner

Tracking technicians’ time at calls, geographical locations, and efficiency

In depth knowledge of the duties and skill levels of the technicians

All other duties as assigned

Qualification

Service Titan knowledgePrior Experience in DispatchingGeographical knowledgeCustomer service experienceHVACPlumbingElectricMulti-taskSpellingGrammarOrganizational SkillsProblem solving skillsDecision making adeptTeamwork CapacityFlexibilityTime ManagementAttention to detail

Required

High school diploma of GED

Geographical knowledge of our many service locations or excellent map reading

Customer service and computer experience

Knowledge of HVAC, Plumbing and Electric Industry a plus

Service Titan knowledge

Prior Experience in Dispatching

Company

Paschal Air, Plumbing & Electric

For more than 50 years, Paschal has provided professional Heating & Air, Plumbing & Electrical services to homeowners & businesses in Arkansas, Texas, Oklahoma, Kansas & Missouri.

Founded in 1968