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TransPerfect · 1 day ago

Program Manager

Philadelphia, PA

Full-time

Hybrid

Senior Level

5+ years exp

TransPerfect is a company focused on operational success and team collaboration. The Program Manager will ensure program delivery, strategic customer service, and quality control while building strong relationships with clients and internal teams.

Language LearningService IndustryTranslation Service

Responsibilities

Own the service delivery for the program, across geographically dispersed client and TransPerfect teams

Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success

Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models

Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained

Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery

Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth

Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions

Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings

Build and strengthen the relationships between the diverse teams working on the account

Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability

Complete any other tasks as assigned by a manager/supervisor

Qualification

Program managementMicrosoft OfficeProject managementSix Sigma certificationPMP certificationAttention to detailsProblem solvingCommunication skillsLeadership experienceCollaboration

Required

Excellent written and verbal communication skills in native language as well as in English

Independent, self-motivated, results-oriented, and dynamic

Exceptional problem solving/critical thinking skills

Ability to work effectively under pressure to meet tight deadlines and challenging goals

Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems

Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures

Thorough understanding of project management

Advanced use of Microsoft Office applications

Attention to details

Minimum 5 years of experience in program/account management

Minimum Bachelor's degree or equivalent

Experience working with a high-performance, collaborative, constructive peer group

Leadership experience in managing teams