Long-Lewis Automotive Group · 1 day ago
IT Supervisor - Full-Time
Florence, Alabama, United States
Full-time
Onsite
Senior Level
$65K/yr - $85K/yr
5+ years expLong-Lewis Automotive Group is looking for a hands-on and detail-oriented IT Supervisor to lead their growing team. This role involves developing internal IT team members, delivering training, overseeing IT support performance, and managing relationships with a third-party Managed Service Provider to build strong internal IT capabilities.
Automotive
Responsibilities
Lead, coach, and develop internal IT staff through structured onboarding, regular one-on-one meetings, performance feedback, and growth plans
Foster a service-oriented culture focused on responsiveness, professionalism, accountability, and continuous improvement
Establish clear roles, escalation paths, coverage plans, and documentation standards
Recruit, onboard, and train IT staff as needed
Operate as a 'fire preventer,' not just a firefighter—identify recurring issues, perform root-cause analysis, and implement permanent solutions
Standardize and document IT processes including onboarding/offboarding, device deployment, patching, software management, and access controls
Own and continuously improve the IT ticketing system, focusing on response times, resolution quality, and end-user communication
Track and improve key performance metrics such as ticket volume, aging, reopen rates, and SLA compliance
Deliver training in two tracks: Technical training for IT team members on tools, standards, and security practices; Plain-language training for non-technical dealership staff to help them use technology effectively
Conduct group trainings, workshops, and short 'lunch-and-learn' sessions
Create simple documentation, guides, and short videos to support learning
Communicate system changes and outages clearly and effectively
Provide regular reporting to senior leadership on: IT ticket trends and performance; Major projects and timelines; Cybersecurity metrics and testing results; System health, risks, and mitigation plans
Present information in a concise, business-focused format tied to operational impact
Oversee identity, access, endpoint security, and email protection
Manage Microsoft 365 and Entra ID (Azure AD), including MFA, conditional access, role-based permissions, and security policies
Coordinate with the MSP on advanced security monitoring, audits, and incident response
Maintain backup, recovery, and business continuity practices
Serve as the primary point of contact for the third-party MSP
Coordinate projects, escalations, and security initiatives
Hold vendors accountable to SLAs, documentation standards, and performance expectations
Reduce long-term dependency on MSP services by building internal expertise
Qualification
Required
5+ years of progressive IT experience, including leadership or supervisory responsibilities
Experience supporting multi-location organizations (automotive or retail preferred)
Strong communication skills with both technical and non-technical audiences
Proven ability to improve processes and develop people
Experience managing MSPs and technology vendors
Preferred
Relevant certifications a plus (Microsoft, Azure, Security, ITIL)
Company
Long-Lewis Automotive Group
LONG-LEWIS™ is proud to be Alabama’s Oldest, Largest and Most Trusted Automotive Retailer! We Do Business Your Way.™ LONG-LEWIS™ has a very rich history of customer and employee satisfaction that focuses on creating a work environment that promotes employee longevity, and one that strives for complete customer satisfaction.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase