Zones, LLC · 1 day ago
Technical Specialist I
Carol Stream, Illinois
Full-time
Onsite
New Grad, Entry Level
$22/hr - $27/hrZones, LLC is a Global Solution Provider of end-to-end IT solutions specializing in various IT services. As a Technical Specialist I, you will assist the Helpdesk Team with daily operations, manage customer support tickets, and ensure effective communication with team members to resolve issues.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Work all tickets assigned to you
Communicate efficiently and effectively with customers and team members
Assist the manager and Team Leads with projects and other outside work being assigned
Resolve incidents within established response times
Provide a positive experience for end users interaction with helpdesk team, services, and support products
Provide level 1 support using documentation and knowledge base articles
Contribute to the development of the team’s knowledge base articles
Qualification
Required
Bachelor's degree preferred, or equivalent experience
Working knowledge of fundamental operations of relevant software, hardware, and other equipment including Windows and Apple hardware
Strong oral and written communication skills
Active Directory support
Microsoft Office applications (O365, teams) support experience in a corporate environment
Mobile Device support experience including use of Intune, JAMF, SCCM, or other tools
Team player with excellent customer service skills
Problem analysis, problem-solving, adaptability
Good planning and organizing with strong attention to detail
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
Voluntary accident, hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase