Galileo Financial Technologies · 1 day ago
Senior Fraud Investigator
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
3+ years expGalileo Financial Technologies is a financial technology company that provides innovative software products and services for the Fintech industry. They are seeking a Senior Fraud Investigator to lead a team responsible for conducting fraud investigations, ensuring compliance with regulations, and developing policies to mitigate fraudulent activity.
BankingDecentralized Finance (DeFi)FinanceFinancial ServicesFinTechIT ManagementLendingPayments
Responsibilities
Evaluate Fraud or abusive behavior is identified and may warrant a SAR filing. The Senior Fraud Investigator will ensure determinations are appropriate, fully supported, and clearly documented, for fraud claim cases
Collaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses
Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience
Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity
Conduct team meetings to enhance teamwork ensuring good staff morale
Knowledge of risk strategies and creation of an open communication forum to iterate policies
Communicate significant issues to Management; make recommendations when weaknesses are identified
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Handle any special projects as assigned by management
Promote SoFi values in the daily work and management of the team
Qualification
Required
3+ years of relevant fraud investigation experience in financial services or other related industry
Minimum of 1 year of managing a team of fraud investigators (Team lead or supervisor)
Fraud SAR filing experience required
Proven background in customer service
Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
Ability to successfully lead and manage direct reports, including training, mentoring, and counseling
Strong attention to detail with a focus on quality reviews
Excellent organizational, verbal, written, and interpersonal skills are required
Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure
Excellent analytical skills required
Preferred
Applicable certifications, for example, CFE, CAMS, etc
Currently participating in peer groups to stay abreast of industry happenings
Company
Galileo Financial Technologies
Galileo (SoFi's Tech Platform) is a leading fintech platform that provides modern core banking and payments infrastructure.
1001-5000 employees
H1B Sponsorship
Galileo Financial Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (21)
2023 (36)
2022 (48)
2021 (38)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$85.3MKey Investors
AccelMercato Partners
2020-04-07Acquired
2019-10-17Series A· $77M
2014-08-06Series A
Leadership Team
Kurt Fenstermacher
Director, Software Engineering
Recent News
2025-12-10
2025-11-07
2025-11-07
Company data provided by crunchbase