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Adobe Population Health · 18 hours ago

Customer Support Associate - HRA

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $21/hr

Adobe Population Health (APH) is a women-owned health solutions company focused on positively impacting lives. The Customer Support Associate will connect with insurance members to conduct health risk assessments and coordinate communication efforts between member services and clients.

Health CareInformation TechnologySoftwareTechnical Support

Responsibilities

Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients

Work collaboratively within a team setting to provide positive outcomes for patients

Participate in forming solutions for presenting problems and determining realistic goals

Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care

Maintain patient confidentiality, following all HIPAA guidelines and regulations

Answer incoming calls about service inquiries

Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others

Complete Health Risk Assessments with members telephonically

Accurately document responses in the medical chart

Complete scheduling for all needed services

Performs other related duties as assigned by management

Qualification

English fluencyMicrosoft proficiencySpanish-speakingOrganizational skillsProblem-solving skillsConfidentiality managementDiligenceAnalytical skillsWritten communicationVerbal communication