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Kairoi Residential · 21 hours ago

Assistant Community Director - Downtown Austin

Austin,TX,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kairoi Residential is focused on creating exceptional living experiences at high-performing multifamily communities. The Assistant Community Director will oversee operations, manage financial responsibilities, and lead resident relations to ensure a positive living environment for residents.

Property ManagementReal EstateResidential

Growth Opportunities

Responsibilities

Lead resident relations and retention programs

Handle and resolve resident concerns or complaints

Start the lease renewal process with residents

Ensure that residents submit rent payments on time

Connect with residents regarding delinquent balances

Input late fees, rental agreement amounts, concessions, etc. correctly and collect from residents

Prepare bank deposits

Assist with the eviction of residents in compliance with court orders and directions of Attorneys and the Regional Manager

Handle and coordinate move-in and move-out details for residents

Accurately process paperwork and maintain resident files while keeping sensitive information confidential

Prepare weekly traffic, renewal, and financial reporting

Ensure that the office team has all necessary office supplies for day-to-day success

Carry out supervisory responsibilities in the absence of the Community Director

Initiate and deliver resident lease violations and late notices

Share organizational policies with the team and ensure protocol is followed

Walk apartment homes to prepare for move-ins and ensure the make-ready process is completed

Inspect apartment homes upon resident move-out for Final Account Statements

Qualification

Financial managementResident relationsMulti-family housing lawsCustomer serviceAttention to detailProfessionalismPositive attitudeTeam collaboration

Required

2-3 years of industry experience or experience in a related hospitality or customer service environment

Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety

A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates

A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations

High attention to detail

A positive, customer-focused attitude and willingness to serve