AAA Club Alliance · 1 day ago
Staff Assistant
Timonium, MD
Full-time
Onsite
Mid Level
$21.55/hr - $27.55/hr
3+ years expAAA Club Alliance is seeking an experienced full-time Retail Staff Assistant/Team Lead to enhance customer experience and drive sales success. The role involves mentoring a team, assisting members with travel planning, and supporting daily store operations.
Consumer Services
Responsibilities
Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store
Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable
Support the Retail Manager by leading associates and enhancing the store’s success
Qualification
Required
At least 3 years sales and customer service experience, with an ability to drive results and exceed expectations
High school diploma or equivalent required
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
Proficiency in computer skills essential for multitasking in a fast-paced retail environment
Notary Public designation or willingness to obtain with 6 months of employment
Preferred
Previous experience in a lead or supervisory position
Basic geography knowledge is beneficial
Benefits
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
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