John Crane ยท 1 day ago
Customer Reliability Engineer or Technical Specialist
Port Allen, LA
Full-time
Onsite
Mid LevelJohn Crane is a global leader in mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer or Technical Specialist will work on-site at customer facilities, making independent evaluations and recommendations while collaborating with customers to improve operational efficiency and reduce downtime.
Manufacturing
Responsibilities
Reviews customer applications and makes specific recommendations
Troubleshoots specific customer applications and analyzes, evaluates, and rectifies seal operation problems and failures
Improves MTBR and reduces material costs
Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels
Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance
May include making both technical and commercial presentations to customers or management
Assists and directs development of customer seal standardization programs
Also, assist developing inventory management programs that are to be implemented by customers
Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment
Help customers find and define productivity improvements obtained through seal upgrades
Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings
Prepares reports and recommendations to management and assist in development and management of partnership programs
Devise and recommend new approaches to problems encountered in assignment
Recommends new standards and procedures on design and manufacture of seal components
Observes and reports field performance results; collects and evaluates data customers, while working with local John Crane office and sales representative
Additional duties as assigned
Qualification
Required
High school diploma or equivalent required
Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Strong knowledge of personal computers, MS Office, and machining practices
Moderate level of understanding of the financial aspects of a manufacturing operation
Capable of handling multiple priorities simultaneously in a high-stress environment
Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills
Effective written and verbal business communications
Ability to complete tasks in a timely and efficient manner
Ability to work flexible hours including weekends as needed to meet business demands
Preferred
Bachelor's degree in mechanical engineering is preferred
Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent
Experience working in a diverse environment with a global company is a plus
Company
John Crane
John Crane company specializes in artificial lift equipment and services.
Founded in 1917
5001-10000 employees
H1B Sponsorship
John Crane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Olaf Zimmermann
Business Development Director Filtration MEA & APAC
Recent News
2025-12-10
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