NEOGOV · 1 day ago
Library Technical Assistant - Kent - 40 Hours
Kent, WA
Full-time
Onsite
Entry Level
$25.36/hr - $30.85/hr
1+ years expKing County Library System (KCLS) is seeking a motivated and skilled Library Technical Assistant (LTA) to provide service to the Cedar region of King County libraries. In this role, you will assist patrons with material handling, technology support, and ensure a high standard of customer service in a dynamic library environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists patrons and staff regarding circulation and basic information needs via phone and in-person. Registers new patrons and handles library accounts and inquiries. Redirects patrons and staff to appropriate sources to resolve questions as needed
Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine. Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate)
Loads carts with materials and shelves them in appropriate shelving and/or locker locations. Runs materials management reports and pulls and checks in items as appropriate
Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs
Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary
Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms
Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate
Assists with promotion and display of library materials, services, and programs
Performs daily cash handling and register functions, and associated reconciliation and deposits
Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies
Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate
Attends and actively participates on internal committees
Performs other related duties as assigned
Qualification
Required
High school diploma or GED equivalent
One year experience in a library or other service-oriented setting
Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered
Proficiency in basic computer operations troubleshooting
Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint
Proficiency in use and support of computer hardware and peripherals
Sort in alphanumeric order and learn the Dewey Decimal System
Model for customer service mindset and delivery
Develop and maintain cooperative working relationships
Demonstrated commitment to community
Responsive to demands in a proactive manner
Flexible in an environment with many interruptions
Attentive to detail and accuracy of tasks at high volume within identified time parameters
Adept communication and listening skills with various and diverse audiences
Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position
Benefits
Annual Leave (Vacation)
Sick Leave
Holidays - KCLS celebrates twelve (12) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.
Medical/Dental Insurance Benefits
Retirement - Public Employee Retirement System (PERS)
Flexible and Dependent Care Spending Accounts and Health Saving Account
Life and Accidental Death & Disability, Long Term Disability Insurance
Optional/Voluntary Benefits
457(b) Deferred Compensation Plan
Employee Assistance Program (EAP)
Ride-Wise
Tuition Assistance
Language Class Funding
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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