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UK HealthCare · 1 week ago

Patient Relations Assistant/UKHC

Lexington, KY

Full-time

Onsite

Mid Level

$16.20/hr - $24.82/hr

3+ years exp

UK HealthCare is dedicated to providing a positive patient experience. The Patient Relations Assistant plays a crucial role in facilitating patient interactions, handling tasks such as greeting patients, managing registrations, and ensuring efficient patient care.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Greeting patients

Registration

Insurance verification

Cash handling

Medical record preparation

Scheduling appointments

Procuring new patient records

Communicating information with patients via the telephone and in person

Answering telephone

Supporting efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records

Qualification

Customer service experienceData entry skillsAttention to detailTask prioritizationMulti-system operationTeamwork mindsetCommunication skillsConfidentiality respect

Required

3.5 yrs

None

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs

The ideal candidate will have customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations

Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously