United Community ยท 20 hours ago
ATM & Card Operations Specialist
US-GA-Blairsville
Full-time
Onsite
Entry Level
$32K/yr - $45K/yr
1+ years expUnited Community is seeking an ATM & Card Operations Specialist to support their bank's debit and credit card programs and ATM network. The role involves processing card orders, maintaining accounts, and providing customer support while ensuring compliance with banking regulations.
Banking
Responsibilities
Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally
Handle new and replacement debit card orders using multiple computer system applications
Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions
Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports
Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports
Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets
Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary
Become cross-trained in all department functions to ensure comprehensive support
Qualification
Required
Customer Service Excellence: Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally
Card Processing: Handle new and replacement debit card orders using multiple computer system applications
Account Maintenance: Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions
Issue Resolution: Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports
Mail Management: Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports
Support & Expertise: Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets
ATM/ITM Monitoring: Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary
Cross-Training: Become cross-trained in all department functions to ensure comprehensive support
Regulatory Knowledge: Understanding of federal and state banking regulations, and bank policies and procedures
Interpersonal Skills: Excellent customer service skills and ability to function in an office environment
Independence: Ability to work independently with minimal supervision during single-person shift rotations
Communication: Clear and concise verbal and written communication skills
Technical Proficiency: Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs
Task Management: Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines
Team Spirit: Willingness to assist others and cross-train on all functions within the department
Attention to Detail: Accuracy, detail-oriented, and ability to focus on repetitive tasks
Must be able to pass a background & credit check
This is a full-time, non-remote position
Schedule flexibility to work evenings and weekends as needed
Preferred
Experience: 1+ years of banking or financial experience
Education: Associate's degree
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase