Insight Global · 2 days ago
Director of Patient Access and Financial Counseling Services
Palo Alto, CA
Contract
Onsite
Lead/Staff, Director/Executive
$74/hr - $107/hr
5+ years expInsight Global is seeking a Director of Patient Access and Financial Counseling Services. This role is responsible for overseeing patient registration, admitting, financial counseling, and patient estimates to enhance the financial experience and optimize revenue cycle performance across the organization.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Directs implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities for the enterprise on a 24/7 basis. Ensure the integrity and accuracy of registration data
Ensures and creates a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability
Works collaboratively with other departments to ensure the processes and systems for registration, admitting and financial counseling are standardized and optimized for efficient and effective flow of patients within the department and the organization
Plan and develop new systematic approaches to maximize upfront collections and accuracy in registrations
Ensures admitting, registration and financial counseling functions are performed efficiently throughout the Patient Access services which includes maintaining an adequately trained staff to handle all patients in both inpatient and outpatient settings
Provide input and direction to strategic plan and goals to meet imperatives
Participate in budget preparation and cost control management
Keeps up-to-date on all regulatory and accrediting agency requirements, including Federal and State regulations and Joint Commission standards as they relate to Registration, Admitting, Patient Estimates, and Financial Counseling
Ensure accuracy and the timeliness of creating patient estimates
Ensures compliance with policies and directives issued by Medicare, Medicaid, Third Party Payers, and others as needed; i.e. Medicare Secondary Payer, authorization for inpatient and outpatient services, and verification of eligibility or other primary coverage
Assures compliance with the medical staff bylaws, rules and regulations, and hospital and departmental policies and procedures
Ensures all productivity and benchmarking (internal and external) standards are met and to develop mitigation plans for corrective action
Maintains a complete record of current policies and procedures followed by staff in the director’s areas of responsibility; responsible for having complete knowledge of the patient flow and steps taken by staff to complete these procedures; assures that staff is adequately trained and meets competency requirements and levels
Manages appropriate staff levels. Develops goals and priorities, and assigns tasks and projects
Develops staff skills and training plans. Counsels, trains, and coaches assigned staff. Implements corrective actions and conducts performance evaluations. Provides leadership, direction, and guidance
Represents the department on various committees; conducts regular unit staff meetings
Utilizes feedback and needs assessment tools to understand internal customer expectations. Strives to provide services that exceed expectations and works to eliminate barriers to good service
Maintains relations with all internal applicable parties, third party payers, and other agencies, as appropriate
Designs, develops, and monitors performance improvement processes
Qualification
Required
Bachelor's degree in business, finance health or public administration or a related field Required
Bachelor's degree and eight (8) years of progressively responsible and related work experience or master's degree and five (5) years progressively responsible and related work experience
Epic (Cadence and Prelude) experience in an academic large health system or integrated delivery network (IDN)
Must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk
Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs due to lack of eligibility and denials
Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents
Demonstrated knowledge and understanding of governmental and non-governmental requirements applicable to registration, admitting and financial counseling
Demonstrated abilities in utilizing Lean/Project Management protocols for efficient workflows
Knowledge of relevant Hospital Policies, Practices, No Surprises Act and HIPAA regulations
Knowledge of and ability to utilize Microsoft Excel, Word, Project or other spreadsheet and/or word processing software
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase