Apply on Employer Site

Absorb Software · 1 day ago

Senior Manager, Account Management

United States

Full-time

Remote

Senior Level

5+ years exp

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. The Senior Manager, Account Management role focuses on leading the Account Management team to enhance client relationships, drive revenue growth, and ensure customer satisfaction.

Corporate TrainingE-LearningSoftwareTraining

Growth Opportunities

No H1B

Responsibilities

Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention

Manage and report key weekly/monthly operational metrics for team and individual performance

Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines

Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account

Recruit, hire and nurture a world-class account management team

Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration

Qualification

Enterprise Sales LeadershipAccount ManagementRevenue Quota ManagementSalesforceGainsightNegotiation SkillsAnalytical MindsetTeam DevelopmentClient CommunicationCross-functional Collaboration

Required

5+ years of experience leading Enterprise Sales/Account Management teams

Experience managing a gross revenue quota of $15-20M+ annually

Great familiarity and success negotiating deals above $100k in ACV

A hands-on leadership style, leading by example and focusing on the development of your team

A strong understanding of how to build account plans and track individual performance and output against those plans

A track record of accurately forecasting your team's pipeline, anticipating/identifying trends and patterns in advance

An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way

Benefits

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I programs