This job has closed.

Fontainebleau Miami Beach · 1 week ago

LIV | Senior Director of Customer Development

US-FL-Miami Beach

Full-time

Hybrid

Director/Executive

6+ years exp

Fontainebleau Miami Beach is a historically significant hotel known for its luxurious offerings and vibrant guest experiences. The Senior Director of Customer Development will focus on marketing the nightclub and dayclub, developing a clientele list, and ensuring exceptional customer relationships to enhance guest satisfaction.

Hospitality

Growth Opportunities

Responsibilities

Regularly and customarily prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the Hotel’s premises

Regularly and customarily conduct face to face meetings with potential club guests throughout the community to create a clientele list to visit with and personally encourage to purchase tables, entries, and to generate spending at LIV events

Generate sales and make, obtain orders, for tables, entries, and spending at LIV

Provide information about the nightclub’s offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the Hotel property

Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits

Build and maintain strong, long-term relationships with prospects and existing customers through in-person interactions

Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field

Promote and upsell VIP services, packages, and promotions to maximize revenue

Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings

Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives

Anticipate and fulfill VIP guests’ needs, ensuring their comfort and satisfaction throughout their visit, including greet VIP guests upon arrival and providing a warm and personalized welcome

Engage in networking activities, attending industry events, and building a personal network of high-profile individuals

Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, to ensure accurate and timely arrangements

Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits

Handle last-minute reservation changes or adjustments with professionalism and efficiency

Escort VIP guests to assigned tables or private areas and assist with seating arrangements

Qualification

Customer relationship managementNightclub industry knowledgeSales generationNetworking skillsBasic computer skillsCommunicationInterpersonal skillsWritten communication

Required

High School diploma or equivalent required

Six (6) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry

Strong understanding of the nightclub industry, market dynamics, and customer preferences

Highly motivated and energetic personality with a strong commitment to excellence in hospitality

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to read and communicate verbally in English

Written communication skills in English may also be required

Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations

Excellent communication and interpersonal skills

Demonstrated ability in maintaining consistent, high-quality service levels

Basic computer skills, including proficiency in MS Office

Ability to maintain confidentiality of sensitive guest and company information

Must be willing and able to work a flexible schedule to include holidays, nights, and weekends

Work in a fast-paced, busy, and somewhat stressful environment

Company

Fontainebleau Miami Beach

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau Miami Beach reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part.

Founded in 1954

Miami Beach, Florida, USA

1001-5000 employees