Cohere Health · 1 day ago
Senior Business Planning Analyst
United States
Full-time
Hybrid
Senior Level
$70K/yr - $80K/yr
5+ years expCohere Health is a clinical intelligence platform that enhances healthcare access through AI-powered solutions. The Senior Business Planning Analyst will design and maintain operational dashboards and performance scorecards, leveraging advanced data analytics to provide actionable insights for leadership and improve business performance.
Consumer SoftwareHealth CareSaaSSoftware
Responsibilities
Be the subject matter expert for the data analytics function. Own and implement the Operational Dashboards. Develop and maintain the team level performance scorecards that provide a holistic, integrated view of performance across the Intake, Clinical Nursing and Clinical MD Operations
Design and maintain summarized level data visualizations for executive consumption and the ability to drill down into key and relevant data to provide a comprehensive state of business view. Quantify business impact and its financial outcomes
Define and provide success measurement. Utilize KPIs to measure operational success. Define business drivers to improve business / process outcomes
Provide documentation and create business requirements to drive timely deliverables. Work cross functionally to ensure data integrity and relevance in reporting
Develop a strong understanding of systems, data points and interconnectivity across operational platforms. Work collaboratively with the Solution Performance team, Business Intelligence team, and Actuary team to ensure data integrity, reliability and consistency across the Services Operations
Perform deeper dive analytics to consistently mine and extract data insights. Analyze current operations, identify opportunities for optimization and better understanding of performance drivers
Be the analytic translator to transform complex data sets into clear, concise, actionable business insights and recommendations for operational leaders
Qualification
Required
5+ years of experience in business analysis, data analytics, reporting, or workforce management, ideally within clinical, healthcare, or contact center operations
Strong proficiency in data analysis, reporting, and data visualization, with hands-on experience using tools such as SQL, Python, Tableau, and/or Power BI (approximately 3+ years)
Experience working with business intelligence platforms, dashboard reporting, and data environments such as data warehouses or data lakes
Solid understanding of contact center and workforce management metrics, including Service Level, Average Handle Time, Average Speed of Answer, occupancy, shrinkage, and adherence, along with their downstream business and financial impacts
Hands-on experience building reports or dashboards within operational systems such as Salesforce and NICE IEX, or similar platforms
Demonstrated ability to think critically and analytically, break down complex business problems, identify key performance drivers, and translate data into clear, actionable insights
Excellent communication and interpersonal skills, with the ability to effectively partner with both technical teams and operational stakeholders
A results-oriented mindset, with a track record of delivering meaningful, measurable outcomes within defined timelines
Bachelor's degree in Business Administration, Computer Science, Mathematics, or a related quantitative field, or equivalent practical experience
Preferred
Exposure to call center operations, workforce management, and/or back-office planning and metrics, with familiarity in call center technologies, system administration, or project-based work
Benefits
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
Up to 184 hours (23 days) of PTO per year + company holidays
Up to 14 weeks of paid parental leave
Pet insurance
Company
Cohere Health
Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery.
501-1000 employees
H1B Sponsorship
Cohere Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (21)
2023 (18)
2022 (10)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$186.1MKey Investors
Temasek HoldingsDeerfield ManagementPolaris Partners
2025-05-14Series C· $90M
2024-02-01Series C· $50M
2021-04-13Series B· $36.1M
Leadership Team
Siva Namasivayam
Chief Executive Officer
Robert Shepardson
Chief Financial Officer
Recent News
Company data provided by crunchbase