Apply on Employer Site

Bell Techlogix, Inc. · 23 hours ago

Deskside Support Technician

Indianapolis, Indiana, United States

Full-time

Onsite

Entry Level

1+ years exp

Bell Techlogix, Inc. is a company focused on innovation and employee growth. The Deskside Support Technician role involves providing technical support, performing installations, and maintaining computer systems while ensuring high customer satisfaction.

Information Technology & Services

No H1B

Security Clearance Required

Responsibilities

Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment

Primarily provides Tier 1 level support; may provide Tier 2 level support as needed

Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction

Processes timely and accurate information to ensure compliance with vendor warranty requirements

Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns

Adheres to client policies and procedures while maintaining the integrity of the customer’s data

Maintains and updates work order tickets in the client’s ITSM tool

Coordinates across multiple departments and vendors to provide support

Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates

Interacts with the customer when responding to technical questions or requests for information

Maintains regular attendance

Other duties as assigned by management

Qualification

Microsoft operating systemsMicrosoft Office SuiteADImaging softwareTechnical supportCustomer service skillsVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsAttention to detail

Required

Must have a high school diploma or equivalent; a College degree in a related field is preferred

1-3 years of technical or related experience is preferred. Relevant education may substitute for technical experience

Experience with various versions of Microsoft operating systems

Experience with various versions of Microsoft Office Suites

Some experience with AD and imaging software

Knowledge of industry quality standards

Client-required certifications, if needed

Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions

Strong verbal and written communication skills

Ability to explain product material to a variety of audiences

Ability to work independently and as a member of a team

Effective interpersonal skills

Attention to detail, excellent organizational skills, and must possess solid customer service skills

Maintain a professional dress code and general appearance

Must be able to lift and carry at least 75 lbs

Must be able to stand for long periods of time

Must be able to walk for long distances

Must be able to sit at a computer for long periods of time

Must be able to work in a fast-paced environment

Manual dexterity to use the keyboard to input information

Must pass pre-employment, post-offer background check and drug screen

Must maintain required certification levels

Must maintain a valid driver's license

Must have a reliable vehicle and maintain proper insurance while employed

Must maintain required security clearance, as needed

Preferred

A College degree in a related field is preferred

1-3 years of technical or related experience is preferred

Company

Bell Techlogix, Inc.

Glassdoor3.7

As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.

Indianapolis, Indiana, USA

501-1000 employees