Apply on Employer Site

Palomar Health · 3 months ago

Customer Service Specialist - Laboratory (Per-diem)

Escondido, California

Full-time

Onsite

New Grad, Entry Level

$21/hr - $30.07/hr

0+ years exp

Palomar Health is a healthcare provider that is seeking a Customer Service Specialist for their laboratory department. The role involves handling customer inquiries, reporting patient results, and ensuring excellent customer service while complying with hospital procedures.

FitnessHealth CareHospitalityMedical

Responsibilities

Responsible for handling all customer inquiries received by telephone, fax, or email regarding reporting patient results, test and service inquiries, concerns of service failures and other duties needed to provide excellent customer service

Report laboratory results via fax or phone, including critical, to providers and clients in compliance with laboratory and hospital procedures

Document reporting or call history in compliance with hospital and laboratory procedures

Contact the client to resolve routine matters related to patient testing and result reporting

Provide research and resolution on complex issues

Escalate issues as appropriate using established process and protocol

Dispatch couriers via phone or text for any STAT or routine request outside the regular courier routes

Able to access and use Sentac for any courier requests

Assist in registration of patient demographics, test ordering, and coding of diagnosis codes using the laboratory information system

Fill any supply or requisition requests from clients and medical offices

Demonstrate strong customer service and interpersonal communication skills

Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position

Demonstrate ability to handle multiple tasks and handle a fast paced environment

Demonstrate ability in handling complex issues and strong problem solving and critical thinking skills

Knowledge of clinical laboratory testing environment and terminologies

Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail)

Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job

Performs other duties as assigned

Follows Palomar Health rules, policies, procedures, applicable laws and standards

Carries out the mission, vision, and quality commitment of Palomar Health

Qualification

Customer serviceLaboratory knowledgeBilingual - SpanishProblem solvingComputer skillsRegistration experienceTest orderingDiagnosis codingInterpersonal communicationFast-paced environment

Required

High School Diploma and/or combination of education and experience

6 month - 1 year in a medical or laboratory setting

Valid Driver's License

Preferred

Related vocational training and/or lab and customer service experience

1 year or more of customer service, registration (special/client), test ordering, and coding of diagnosis codes experience in a hospital laboratory or medical setting environment

Bilingual - Spanish