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Payroll Solutions · 1 week ago

Implementation Manager

Mauston, WI

Full-time

Hybrid

Mid Level

Payroll Solutions is part of the MBE CPAs affiliate group, specializing in HCM and payroll solutions. The Implementation Manager will oversee the technical application design and implementation for assigned accounts, leading a team to ensure efficient project delivery and client satisfaction.

Bookkeeping and PayrollComplianceEmployee BenefitsHuman Resources

Responsibilities

Responsible for leading a small implementation team

Ability to manager and ensure deliverables are within timeline and scope

Ensure clients get the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner

Overseeing the implementation of new HCM and Benefit Services clients

Organize and lead meetings with the clients to promote forward progress of the implementation process

Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products

Ultimately responsible for client satisfaction before being transitioned to Customer Service

Follow defined project plan in order to effectively implement additional HCM services

Communication of all steps, and progress on a regularly scheduled basis with client and team

Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction

Manage client relationship and provide primary client service throughout implementation

Qualification

HCM experienceImplementation managementTechnical backgroundClient relationship managementCustomer service skillsMulti-taskingISolved experienceOrganizational skillsCommunication skillsTeam leadership