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Datacolor · 1 day ago

Application Engineer

Lawrenceville, NJ

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

Datacolor, a global leader in color management solutions, is seeking a talented Application Engineer to join their team. The role involves providing technical and color-management support, diagnosing software issues, and assisting customers via phone, email, and remote access.

AutomotivePhotographyTextiles

Comp. & Benefits

Responsibilities

Provide technical support to end-users via phone, through the use of Salesforce software or via remote PC connection

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical software issues

Research required information using available resources

Follow standard processes and procedures to document issues

Identify and escalate priority issues per client specifications

Redirect problems to appropriate support resource

Accurately process and document call transactions using a computer and Salesforce software

Follow up and make scheduled call backs to customers where necessary

Conduct telephone, email, and web support on a regular basis and will be responsible to help solving color related problems at customer sites

Occasional travel may be required to assist customers onsite

Qualification

Color management experienceColor matching systemsWindows Software proficiencySalesforce softwareCommunication skills

Required

2-6 years Industry Experience in color management (an industry specific degree e.g. Textile, Paint, Plastic, or Printing will be taken into consideration as some job experience)

Proficient in Windows Software, working knowledge of PC (Microsoft Office, Windows)

Must be a team player and capable of working independently

Excellent presentation/communications skills

Six-month trial period to reach Application Specialist Requirements

Proficient in the use of Color Matching systems and Color Quality Control Systems (Datacolor preferred)