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Kendo Brands, Inc. · 1 day ago

Lip Lab Lead - Boston Seaport

Boston, MA

Full-time

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

Kendo Brands, Inc. is a company that champions fun, self-expression, and creativity in the beauty industry. The Lip Lab Lead will ensure exceptional guest experiences, lead a team of Color Experts, and oversee daily store operations to maintain a vibrant and inclusive environment.

Consumer GoodsE-CommerceFashionLifestyleRetailWeb Design

Responsibilities

Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns

Managing the appointment booking process, ensuring smooth operations and guest satisfaction

Creating a positive and energetic atmosphere that encourages creativity and self-expression

Leading and motivating a team of Color Experts to deliver exceptional service

Providing effective onboarding and ongoing training to ensure team members are well-equipped

Coaching and developing team members to reach their full potential

Monitoring team performance and implementing strategies to improve results

Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management

Ensuring compliance with company policies, procedures, and safety standards

Managing store supplies and inventory to optimize stock levels and minimize waste

Troubleshooting technical issues and implementing solutions to maintain operational efficiency

Qualification

Customer ServiceLeadershipPOS SystemsRetail ExperienceMultitaskingCommunication SkillsProblem-SolvingOrganizational SkillsTime Management

Required

1+ years of experience demonstrating strong leadership abilities and interpersonal skills

Excellent communication and problem-solving abilities

2+ years' experience in retail, hospitality, or a related field

Passion for customer service and a positive attitude

Ability to multitask and prioritize tasks effectively

Strong organizational and time management skills

Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word

This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level