JPMorganChase · 19 hours ago
Senior Product Associate - Wires Product Operations Manager
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$100K/yr - $150K/yr
3+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Senior Product Associate in the Wires Product Operations team, you will support the end-to-end operations of wire transactions and collaborate with various stakeholders to enhance customer experience through innovative solutions.
Asset ManagementBankingFinancial Services
Responsibilities
Support end-to-end product operations for the Wires product, ensuring seamless execution across all channels
Lead executive escalations, including research, partner engagement, and communication to senior leaders
Manage research and responses for internal employee feedback requests and investigate customer complaints
Coordinate issue management by opening, tracking, and resolving issues from end to end
Support major incident activities by joining triage calls, representing the Wires Product, and providing timely updates through resolution
Track issues and trends, sharing comprehensive information with product and partner teams to inform solutions
Communicate effectively to all levels of the organization, including executive leadership
Ideate creative customer experience solutions with partner operations teams
Deliver strategic projects to improve customer experience
Collaborate with cross-functional teams to ensure successful execution of operational enhancements
Maintain a controls-focused approach to ensure compliance and process integrity
Qualification
Required
3+ years of professional experience
Proven track record of managing production and operational issues
Strong organizational skills and effective verbal and written communication skills
Ability to analyze opportunities, recommend solutions, and communicate them clearly
Strong influencing, partnership, and collaboration skills to drive cross-functional teams
Ability to work productively in a matrix management organization
Experience supporting product development
Positive, team-oriented attitude
Controls-focused mindset
Preferred
Financial services experience
Experience in payments or wires
Experience in analytics
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
And more
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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