Apply on Employer Site

Kairoi Residential · 1 day ago

Floating Service Manager - South Denver Metro

Denver,CO,US

Full-time

Onsite

Senior Level

5+ years exp

Kairoi Residential is dedicated to creating exceptional living experiences in multifamily communities. The Floating Service Manager will lead the service team, ensuring maintenance tasks and community inspections are performed efficiently while fostering strong relationships with residents and vendors.

Property ManagementReal EstateResidential

Growth Opportunities

Responsibilities

You are responsible for the training and supervision of the community service team

Attend required training, safety programs and staff meetings

Oversee the work of contracted vendors and contractors as required

You will help ensure that safe work practices and Kairoi best practices are being followed by all service associates

You will lead by example in making sure the service team completes all service requests in a prompt, courteous, and efficient manner

Responsible for adhering to all Kairoi SOP’s, O&M plans as well as all protocols set forth by Kairoi

You will work closely with and have excellent communication with the Community Director for all team updates, schedule changes, vendor, and inventory invoicing, etc

Work closely with your Regional Facilities Coordinator to ensure proper collaboration with all monthly and quarterly task such as preventive maintenance, winterization and training agendas

You will monitor the maintenance and upkeep of all mechanical equipment in the community, including but not limited to, water heaters, HVAC units, and pool equipment

You will perform regular inspections of all apartment homes, building(s), community amenities, common areas, and community grounds to ensure that any outstanding issues such as repairs, landscaping, painting, light-fixture maintenance, etc. are quickly resolved and held to the highest standards

You will ensure that all chemicals and their antidotes are stored and labeled properly, and that an accurate inventory of all maintenance and cleaning supplies is well-maintained

In times of crisis, you will lead by example and respond to any on-call, emergency, or pertinent resident service requests in a prompt and professional manner

Qualification

Apartment home repairsMechanical equipment repairsEPA certificationHVAC certificationCPO certificationCustomer serviceTeam leadershipOSHA knowledgeBilingual (English/Spanish)Flexibility

Required

A minimum of 5+ years of experience doing apartment home repairs to include general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs

EPA, HVAC, and CPO certifications, or the willingness to obtain them, are required

Must have knowledge of OSHA safety rules and regulations

Must have excellent customer service and a positive resident experience focused mentality

Must have successfully led and managed service teams

Should be able to work a flex schedule if necessary and willing to be on-call for emergencies