Rippling · 23 hours ago
Technical Account Manager, Key Accounts
United States
Full-time
Hybrid
Senior Level
$135K/yr - $160K/yr
6+ years expRippling is a unified workforce platform for managing HR and IT systems. The Technical Account Manager will be responsible for managing strategic relationships with key accounts, ensuring customer satisfaction and driving product adoption.
EmploymentHuman Resources
Responsibilities
Build and maintain strong, strategic relationships with decision-makers and key stakeholders
Act as the primary point of contact, ensuring seamless, high-touch support and delivering a "white glove" experience
Meet onsite with clients quarterly to strengthen relationships and review business alignment
Partner with the Named Accounts Manager to identify and execute upselling and cross-selling opportunities
Work with the cross-functional teams to assess client technical needs and drive deeper product adoption
Lead regular business reviews, assess account health, and identify growth areas
Serve as a conduit between clients and Rippling’s Product teams, offering feedback to guide product improvements
Project-manage client requests to resolution and support product rollouts
Hold monthly product meetings with product managers and execs to track commitments and progress on product feature requests
Support renewal discussions by showcasing the value Rippling has delivered, leveraging ROI insights
Collaborate with Named Accounts Manager to mitigate potential risks and strategize for long-term retention
Provide executive sponsors with weekly updates on account health, renewal risks, and strategic opportunities
Act as the escalation contact for critical incidents impacting Key Accounts
Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident
Proactively communicate with clients during high-impact issues, maintaining transparency
Provide high-level reporting on account health, issue resolution, and product adoption for clients and internal leadership
Present quarterly business reviews (QBR) of customers to execs, reporting on key metrics and strategic opportunities
Qualification
Required
Minimum of 6 years in client management or technical account management, ideally within a high-growth SaaS company
Exceptional client engagement and relationship-building skills
Technical acumen
Ability to collaborate cross-functionally
Strategic thinker
Proactive problem-solver
Client advocate who can navigate complex needs
Clear understanding of customer needs, process, impact and be able to present asks at an executive level
Willingness to travel at least once a quarter to customer HQ or Rippling HQ
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase