CampusPoint · 6 hours ago
Bilingual Spanish Sales Support Specialist
Westminster, CO
Contract
Hybrid
Entry Level
$26/hr - $26/hr
1+ years expCampusPoint is an industrial technology company focused on enhancing operational efficiency. They are seeking a Bilingual Spanish Sales Support Specialist to ensure high customer retention and satisfaction by proactively engaging with customers, addressing their needs, and implementing strategies to improve loyalty.
CommunitiesEducationLocation Based ServicesSocial Media
Responsibilities
Send outbound messages or calls to understand and address the reasons for potential service discontinuation
Take ownership of customer issues, ensuring minimal escalation and high satisfaction
Resolve customer needs independently and effectively
Communicate with customers, internal teams, and senior management to deliver exceptional service
Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points
Maintain detailed records of customer interactions and activities in Salesforce
Analyze data to identify trends and opportunities to improve retention and reduce churn
Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience
Identify, create, and deliver content to support customer adoption and engagement needs
Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness
Qualification
Required
Bilingual English/Spanish skills are required
Associate's degree or equivalent
1+ years of practical experience in customer service and retention
Proficiency in using Salesforce for documenting and managing customer interactions
Strong customer-centric and growth mindset
Experience in customer service and retention
Excellent active listening and empathy to understand customer perspectives
Strong analytical skills and a solution-oriented approach
Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely
Strong ability to collaborate with stakeholders and customers at various skill levels
Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor
Company
CampusPoint
Campuspoint is a social network that enables local students and graduates to connect with employers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Griffith Owen
CEO
Sandra Owen
Chief Operations Officer
Company data provided by crunchbase