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Executech · 1 day ago

Service Desk Escalation Engineer

Spokane Valley, WA

Full-time

Onsite

Entry, Mid Level

$55K/yr - $65K/yr

2+ years exp

Executech is seeking a Service Desk Escalation Engineer to transform tech chaos into calm. The role involves tackling escalated tech issues, installing and optimizing systems, managing user accounts, and mentoring junior team members.

Cyber SecurityInformation TechnologyNetwork Security

Responsibilities

Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance

Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity)

Manage user accounts and security settings to keep our digital kingdom safe

Track solutions in the ticketing system so your expertise lights the way for others

Deploy patches and updates to keep systems running smoothly and securely

Partner with team members and other IT teams to crush complex challenges

Provide remote and in-person support, sometimes saving the day means showing up IRL

Share your knowledge to help Level 1 techs grow into IT rockstars

Qualification

WindowsMacOSActive DirectoryOffice 365NetworkingITSM toolsCompTIA A+Network+Microsoft certificationsCustomer service mindsetClear communicationProblem-solving