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NECI · 2 days ago

Service Coordinator

Auburn, MA

Full-time

Onsite

Entry, Mid Level

$27/hr - $32/hr

NECI is a company that specializes in mechanical solutions and is seeking a technically capable Service Coordinator to support their valve and asset repair business. The role involves acting as a liaison between customers and service providers, ensuring service engagements are accurately scoped and executed to meet customer expectations.

ConsultingIndustrial AutomationManufacturingProject Management

Growth Opportunities

No H1B

Responsibilities

Respond quickly and confidently to customer inquiries, including technical questions related to valves, instrumentation, rotating equipment, and asset repair strategies

Manage multiple concurrent service activities, balancing changing priorities in a fast-paced technical environment

Demonstrate strong ownership, organization, and accountability across complex service workflows

Apply technical judgment, attention to detail, and structured problem-solving to resolve service and execution challenges

Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work

Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution

Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle—from initial scope and quoting through execution and closeout

Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders

Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders

Perform post-outage cost reconciliation and deliver detailed repair and service reports

Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity

Maintain complete and accurate customer and internal service documentation

Qualification

Mechanical aptitudeProject coordinationIFS Business SystemMicrosoft 365Effective communication

Required

Bachelor's degree (Engineering, Technical, or Business discipline preferred) or equivalent hands-on experience in a mechanical or industrial services environment

Demonstrated mechanical aptitude with the ability to understand and discuss valves, instruments, rotating equipment, and repair processes

Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365

Solid project coordination skills with high attention to detail and data accuracy

Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility

Strong desire and ability to deepen technical knowledge within industrial service and repair operations

Must be currently authorized to work in the United States