Synapse Health ยท 2 days ago
Account Manager-SNF
United States
Full-time
Remote
Mid Level
$85K/yr - $100K/yr
3+ years expSynapse Health is dedicated to streamlining the durable medical equipment process, providing tech-based solutions to modernize operations in the healthcare sector. The Account Manager will be responsible for managing customer relationships with a focus on Skilled Nursing Facilities, ensuring effective implementation of services and high customer satisfaction.
Hospital & Health Care
Responsibilities
Partner with the Sales team to develop client proposals with pricing schedules and an implementation timeline, with a focus on SNF clients
Work with the implementation team to share account details and develop plans that ensure Skilled Nursing Facilities are properly onboarded and trained in systems and processes
Collaborate with the Network Management team to assess services for potential improvement or determine additional services Synapse Health may provide to SNF clients
Serve as the direct point of contact for all SNF accounts, assisting with customer questions, billing inquiries, and ensuring a high level of satisfaction. Clearly communicate any account changes to cross-functional teams
Review, manage, and maintain all SNF client contracts, account information, and pricing sheets for document retention purposes
Conduct semi-annual reviews with SNF clients to ensure all needs are met at a satisfactory level
Perform additional job duties as assigned
Qualification
Required
At least 3 years of experience in healthcare, ideally working with Skilled Nursing Facilities or other post-acute care settings in inside sales, account management, or lead generation
Proficient in MS Office applications and ability to learn department- and job-specific software systems
Strong organizational, analytical, and problem-solving skills
Effective verbal and written communication skills
High attention to detail and accuracy
Preferred
Bachelor's degree preferred
Benefits
Professional growth opportunities with compelling career paths
Healthy work-life balance supported by flexible paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions
Company
Synapse Health
๏ปฟ๏ปฟSynapse Health is on a mission to ๐๐๐ฟ๐ฒ๐ฎ๐บ๐น๐ถ๐ป๐ฒ ๐๐ต๐ฒ ๐๐ ๐ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ by removing barriers, improving accountability, and delivering solutions that work better for providers, suppliers, and most importantly, patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Kilgore
Chief Executive Officer
Andrew Hayek
Co-Founder & Chairman
Company data provided by crunchbase