Providence Health & Services ยท 19 hours ago
Principal Service Engineer IS -AI and ML Architect *Hybrid*
Portland, OR
Full-time
Hybrid
Lead/Staff
$71.23/hr - $121.29/hr
8+ years expProvidence Health & Services is dedicated to patient-focused care and is seeking a visionary Principal Service Engineer to lead AI architecture initiatives. This role will design and implement AI-driven solutions to enhance IT service delivery and optimize caregiver experiences.
Health CareHospitalInsuranceMedicalNon ProfitPersonal Health
Responsibilities
Design and implement AI-driven guardrails, governance and solutions to optimize workflows, enhance resilience, and deliver exceptional caregiver experiences
Translate complex caregiver, business, and technical requirements into resilient, compliant service architectures that meet KPIs for availability, quality, cost, and caregiver satisfaction
Design the future of reliable, scalable, caregiver and patient focused AI services
Qualification
Required
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred
Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education / experience
Experience in a Healthcare environment
8 or more years of experience in enterprise and cloud technologies
3 or more years of experience working with Artificial Intelligence and Machine Learning
Translating business, caregiver, and technical requirements into resilient, compliant service architectures that meet KPIs
Owning service disruptions, applying advanced diagnostics, and restoring service quickly while innovating from past experiences
Designing and managing alerting, telemetry, and recovery systems to ensure 24x7 uptime and operational resilience
Creating cost models, analyzing operational data, and driving efficiencies to maximize financial resources
Acting as a thought leader, mentoring team members, and driving adoption of new technologies and best practices across IS
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence Health & Services
At Providence, our strength begins with understanding.
10001+ employees
H1B Sponsorship
Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (28)
2023 (34)
2022 (39)
2021 (26)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Jennifer Burrows
Chief Executive Officer
Laureen Driscoll
Division Chief Executive
Recent News
Fierce Healthcare
2025-11-21
HealthCareIT News
2025-10-22
Company data provided by crunchbase