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COPE Health Solutions · 1 day ago

Program Manager, Enhanced Care Management (ECM)

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$68K/yr - $75K/yr

3+ years exp

COPE Health Solutions is a national mission-driven consulting firm focused on transforming health care delivery. The Enhanced Care Management (ECM) Program Manager will provide leadership for care management operations, implement programs to improve patient care, and ensure effective utilization of services.

ConsultingHealth CareProfessional Services

Hiring Manager

Lilia C.

Responsibilities

Supervises the care management team

Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them

Implements plans and tools to meet organizational goals and objectives

Works closely with other departments to design, implement, and evaluate care management programs

Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served

Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes

Ensures standardization and optimization of workflows of models of care that are being spread and scaled

Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach

Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs

Continuously evaluates market leading and evidence-based research focused on care management programs

Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts

Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation

Reports to the Director of Operations

Performs miscellaneous job-related duties as assigned

Qualification

Care management experienceCommunity-based setting experienceLeadership experienceElectronic medical record (EMR)Health-related degreeCultural competenceCommunication skillsProblem-solving skillsOrganizational skillsInterpersonal skills